Guarantee & Return Policy

Your complete satisfaction is our highest concern! If you are not satisfied with your order, we encourage you to return it within 90 days of receipt in its orginal packaging for a refund, credit or exchange. We're satisfied only when you are!

Gift recipients are entitled to a non-refundable merchandise credit. Our Return Address is listed below in the "How to Return" section.

We regret that personalized items may not be returned unless there is an error on our part or a manufacturing defect. Shipping charges are refunded only when we have made an error and shipped the wrong item(s) or when you have received a damaged or defective item.

How to Return

If you wish to return an item, please do the following:

Immediately call Customer Service at 1.800.745.9159. We can save you time and money if you call us first for assistance! Please keep the original packaging materials.
Complete the back of the Packing Slip found in your package and enclose it with your return in its orginal packaging.
The Packing Slip allows space to write your desired action. (Remove the convenient preprinted Return Address Label from the Packing List before enclosing it in the package.)
Please ship item(s) insured and prepaid for its full value to the Returns Address below. Retain all your postal receipts. We're sorry, but we cannot accept COD returns.
Shipping charges are refunded only when we have made an error and shipped the wrong item or when you have received a damaged or defective item(s).
Use the "Return Address Label" and ship to:

TOUCHSTONE Returns Department
202 Park Avenue
Tipp City, OH 45371

We will process your return as quickly as possible! Please allow sufficient time for us to carry out your instructions.

Damaged Shipments

If you receive a damaged item, keep the original packaging materials. Call Customer Service immediately at 1.800.745.9159, 8am - 9pm EST, Monday - Friday, or 10am - 6pm EST Saturday - Sunday. We can save you time and money if you call us first for assistance.